Concierge Service: Give a Little, Get a Great Return
When you hire a concierge service, it's about more than just getting someone to do your homework for you. Instead, it's about experiencing a new way of life that provides opportunities for wealth and information. Although some may pay an exorbitant sum for the service, the point is to make yourself feel like a VIP and enjoy all that comes with it: socializing with people at parties or even the night alone; making business connections; and learning new skills in exchange for money. You might think hiring a professional would be too expensive but when you factor in quality time spent having fun activities like attending wine tastings or learning how to cook, it becomes worth every penny.
People who execute these classes can't wait to share what they know. It's not unusual for them to hold a class for the same people, at the same time and on different days. It's easy to see why their businesses are booming when you consider their time is money and they have no bills or payments each month.
Ruth Fowler, an executive at a concierge service who has worked in this field for more than ten years, says she doesn't see getting into business as hard or dangerous work. "At one point, I had people calling me every thirty minutes requesting help," she says. Another executive says finding new clients is not hard either because of the excellent reputation the business has in this industry.
A very common question is how do you find out about these services? The good news is that you can use all the resources at your disposal. One exec says, "I personally stay in touch with a wonderful customer service rep from one of the major companies in this niche." He also says he makes an effort to get in touch with as many people as possible. So how do you get connected?
The best way is to find someone who's already connected for you. "I always take referrals from other executives who I've worked with," says Connie Keneipp, a customer service representative at http://www.crownheightsnyc.com/ . "They tend to become a great source for us."
Another expert says it's important for the executive to be networking in the industry if he wants to know about these services. "Ask your business peers. I met a woman who was a very successful concierge service and she took me as her first client," says another employee at http://www.thethrillistnyc.com/ .
As you can see from all of the testimonials, you'll come away with new skills and new friends who share your passion for the field by becoming an exclusive member of this amazing club.
So if you're looking for a way to start a new career and meet new people while making friends, contact a concierge service and let them introduce you to their world.
Let's look at 11 reasons why I should join the concierge business:
11. The first thing that strikes me is that it's the one service business where you really can be your own boss, who serves any client and no one says you must do anything. 10. You choose who your clients are. 9. You can work for yourself without necessarily needing to sell products or services 9. Your perspective on life will change as your job connects you with other successful people 7. The more you work, the more it pays 7. You can meet new people and make friends 6. The lifestyle is glamorous 10. You can make a good income which will take care of your expenses easily 9. It's a very interesting business and you are always learning new things 9. You'll be working with people who love to travel, wine taste, cook and do other kinds of interesting things 10. Business success is built on one's reputation as a well-connected person 8. It's fun at work & home
There are some downsides to this job but they're not that big:
1. It's very competitive so networking is important to get your own customers 1. If you are not a people person, this is not for you 1. If you want to sit in an office and be on the phone all day, this is not for you 1. You may get into trouble and lose your reputation if you cheat some client
That's all I can think of for now, but the pros outnumber the cons by far. As long as your clients are happy with your services, there is no way anyone can stop your business from growing. Just don't forget that a concierge service is all about making other people happy first before considering yourself.
2. Define Your Brand
"There's only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. " - Sam Walton
Being able to cater to a customer's individual needs and wants is an extremely important skill for any business owner or executive. It's not just about meeting their needs and making them happy, but also making sure they'll come back to your business again and again. That's why you must build up your brand with customers that are loyal to you.
How did Sam Walton, the founder of Wal-Mart, do that? He'd spend his time thinking about customers instead of only focusing on his own profit. He won them over by making sure they found a great price on whatever they need, be it a new pair of jeans, a can of soup, or anything else. That's how he created a great brand image in their minds - he made them feel like they got the best deal every time.
2. Determine Your Niche
"There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton
It's not enough to just create an excellent brand and get loyal customers, you also need to find your place in their lives that you fit into perfectly and provide them with the best experience possible for what you sell. For example, if you're selling luxury nuptials and you're the only one who provides this service in the area, then it's very likely that your customers would get married at your place. Your niche is the area where you have to go and focus on - be it weddings or whatever else - because this will give you a great advantage in the marketplace.
There are many ways to find out what clients like and dislike, but one of them is by conducting customer surveys. If a client complains about something that goes wrong, call them back and ask them what they'd like or change. That's how you find out what they like and dislike so that you can fix it for them.
3. Offer Free Consultations
"The only boss is the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton
You have to get customers in the door first before you make your sale. To do that, you have to offer them a free consultation in order to determine their needs first. If they're unsatisfied with your service after a few consultations, then it's time for them to find another company that can be of more help to them in their lives.
Conclusion
With these three keys to success, you will be able to attract new customers and keep the ones that you already have. You'll be able to create a profitable business that will earn you money and be a great place for your employees as well who will stick around because they are happy with you and your company. When you're successful at what you do, it's also easier for you to get loans from banks as well so that you could expand your business even further.
4. Learn From Your Mistakes
"It isn't necessary to do extraordinary things to get extraordinary results." - Jay Abraham
You may think that the best business owners are those who never make mistakes but this isn't true at all.