5 Things NOT to Do With Upset Customers
Recently, there was a major mega-chain restaurant that had a huge opening coming up and was looking for some extra publicity. They found it in the form of a Twitter post from famous celebrity chef Gordon Ramsay. He advised not to take on unhappy customers, and the replies were pretty mixed — some loved his advice, others thought he was out of line.
With more and more people using social media to express their opinions of companies, as well as feedback on products, social media is becoming a PR nightmare for companies. So in anticipation of the recent Facebook IPO, we thought it would be a good idea to share some great tips on how not to lose your cool with negative or unhappy customers . . .
What Not To Do: Post snarky comments like "Good luck with your new company, we are thrilled NOT to have any unhappy customers" or "Please follow us on Twitter so we can take our business elsewhere."
When you read that Reddit user's response about their experience with Groupon, it's easy to see where he comes from.
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