6 Tips for Keeping Your Cool When Customers Get Hot
When we're faced with high-stress situations, one of the inevitable things to happen is that we start to get a little hot under the collar (pun intended). These 6 quick tips will help you cool down and stay clam in any customer service situation.
1) Be kind and courteous. The nicer you are, the more likely a customer will be to follow your lead!
2) Stay professional at all times. Not only does it make you feel better during stressful interactions, but it also helps keep the customer calm down. Ease some of their stress by making them feel comfortable!
3) Listen to what they have to say without interrupting them or responding too quickly. As far as they're concerned, you may be the only person in the world who can help them. Respect that! Give them your full attention.
4) Show how you feel by keeping your body language open and friendly. It shows you're interested and taking an active role in the conversation.
5) Nod or respond to show that you're listening and understand what's being said to you.
6) Don't be combative. If a customer is being combative with you, stay calm and use a soft voice to tell him/her what he/she needs to do instead of telling him/her what not to do (even if it's tempting!).
ARTICLE END
In 2010 the company changed its name to "V-Soft" after merging with the Israeli software company Virsoft. This new name is used in both Israel and Europe.
The company’s flagship product, "Gostat", is a comprehensive enterprise web based data collection, analysis, and reporting solution that supports the entire Quality Management System (QMS), as defined by worldwide industry standards such as ISO 9001, 14001 and OHSAS 18001:2007. Gostat helps companies increase productivity, reduce costs & risks, improve decision making ability and meet environmental regulations. Gostat integrates all aspects of a quality management system from purchasing to production to sales and service.
V-Soft’s experience in Quality Management System makes it a unique solution for healthcare, financial & consumer goods industries.
The company maintains offices in the US, Europe and Israel.
V-Soft has several clientele from different industries ranging from small to medium and large organizations.
As of January 2015 Gostat is used by thousands of companies around the world including some of the top companies like: Acer Inc., Armstrong World Industries Inc., Black & Decker Corp., Canon Inc., Compaq Computer Corporation, Dell Inc., Fujitsu Ltd., Hitachi Data Systems Ltd., Hewlett-Packard Company, IBM Corporation, Nortel Networks, Samsung Electronics Co Ltd, Siemens AG and Toshiba Corp. Gostat is also being used by leading hospitals and universities like Mount Sinai Hospital, N.Y., University of Chicago Medical Center, Chicago and many other institutions around the world.
Other companies have seen the benefits of Gostat such as Flightline Ltd., a major provider of flight simulation software for the commercial airline industry, has deployed Gostat across all of its offices worldwide to reduce paper usage and improve company efficiency.
The company's products are used by Fortune 100 clients as well as thousands of other small businesses.
Since V-Soft was founded in 2010, over 100 million page views have been served on its web site.
V-Soft's software is used in a variety of industries including:
The company also has people involved in various sports.
Michael Keren is the founder and current CEO of V-Soft. He graduated from The University of Haifa, Business Administration and completed his MBA from The University of Michigan's Ross School of Business in 1999. Before co-founding V-Soft, Mike was vice president, head of Product Development, and chief architect for the Israeli branch office for SAS Institute Inc., one of the world's leading providers in business intelligence solutions.
Doron Fisher is Senior Vice President for Sales & Marketing at V-Soft. He graduated from The Technion - Israel Institute of Technology, Mathematics and Computer Science in 1995. He started his career with V-Soft in 1996 as a Sales Consultant and was promoted to Sales Director in 1997. In 1998, he became the general manager of the company's subsidiaries in New York and Europe. From 2005 to 2015 he served as Managing Director of V-Soft Ltd., responsible for sales, marketing and business development at both local and international level. Doron is a Certified Public Accountant (CPA) since 2003.
In 2014 the company established a branch office in US where they will handle various R&D departments included Global Development Center as well as sales & marketing division which will cover North America.
In 2016 V-Soft established a branch office in Germany.
In 2017 V-Soft established a branch office in India and build a R&D center which is called as "Global Development Center".
www.gostat.com
www.v-soft.com
www.virsoft.com
https://internetwikinews-shop1-friedrichshafen.de/de/wir-ueber-uns.html
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http://www.crn.com/news/channel-programs/308972981/how-to-defeat-the-proactive-customer
http://www.crn.com/news/channel-programs/308972981
http://www.viglinktechblog.com/?p=3118
http://viglinktechblog.wordpress. com/2015/03/05/v-soft-gostat-has-many-benefits-for-restaurant-businesses/
http://www.crn.com//news/channel-programs/308972981
http://www.viglinktechblog.com/?p=3118
http://www.viglinktechblog.com/?p=3118
https://virsoft.com/?cat=2&locale=en&source=virsoft&search_query_id=93a7a4691e8b2492e00f90954f6cc304
http://vrigel.blogspot
Conclusion
Besides having the potential to increase the turnover and the sales of an organization, the accurate and timely collection of data can also improve the effectiveness of a company and its operations. The use of Gostat will help businesses in achieving this goal by providing them with tools that will allow them to collect, analyze, store data accurately and efficiently providing them with more valuable information.
www.gostat-roi.com/
www.v-soft.com
www.virsoft.com
http://v-software..