Additional phone lines allows for greater customer-service success
We all know that customer service is a vital relationship between companies and their customers. The more successful your company is at meeting the needs of its customers, the better chance you have of retaining them and bringing in new ones.
Isn't it then prudent to invest in additional phone lines for your business so you can provide high-quality customer service? There's no downside to it, really! It can accentuate your current approach by allowing for more hands on deck when you or one of your employees gets called away or has an emergency.
Here's how to make the most of those additional phone lines:
Hire a team of individuals with great customer service skills and train them. A good foundation will help you succeed in the long term. Make sure you honor your employees' downtime so they can still enjoy personal time and not be constantly on call. When they are on call, ensure that they know what their duties are and that everyone else is on board so everyone knows how to approach a situation without any confusion. Set up an auto-attendant for your business phone system so that your customers can easily find the information about your business, whether it's about billing or delivery or another service that you provide.
This will make it easier for your customers to get the information they need quickly and easily, which will in turn allow for a greater retention rate.
Make sure you also consider other vital facets of your business such as security, payment and order processing, etc. This way, regardless of how many phone lines you have, your employees will be able to concentrate on providing good customer service.
And when employees are able to focus on customers, the company's reputation is able to grow organically and exponentially.
Many businesses see significant growth through the additional phone lines that they've installed in their offices.
As a result, you have teams of workers who are able to offer longer and more comprehensive service to your customers.
If you really want your company to grow, make sure you make use of the additional phone lines that are offered at your chosen VoIP service provider.
And in this way, a good customer service practice is reinforced.
Did you know? The number of businesses using VoIP services is growing rapidly. In fact, this type of telecommunications is expected to grow by 21% over the next 12 months!…
With the help of VoIP technology, consumers are being empowered with greater control and choice over their communication channels.
VoIP services have also helped speed up the evolution of telephony, making your business more efficient as you cut down unnecessary costs in the long run.
With all of these great benefits, it's no wonder that more and more businesses are investing in VoIP technology.
To learn how you can benefit from this service, click here to find a VoIP solution that will suit your needs: http://www.voipsecuritystore.com/voip-pricing/additional-phone-lines-allows-for-greater-customer-service-success/
About the author Paul Gonzalez is the Senior Commercial Sales Engineer at VoipReviews .com, where he specializes in VoIP technology and related products.
Paul Gonzalez is a Senior Commercial Sales Engineer at VoipReviews.com , a product review website dedicated to providing an informative forum to dealers and consumers on the latest technologies in the telecommunications industry. His interest in VoIP technology began when he attended the National Association of Telecommunications Officers (NATO) conference where he met representatives from a number of companies including Vonage and Polycom. The more Paul learned about their systems, the more convinced he became that they would be great products for his company to offer its customers upon its eventual acquisition by AT&T.
Paul enjoys spending time with his wife and two kids, and staying up-to-date on the latest technological developments in the VoIP industry.
He writes regularly on VoipReviews.com , providing updates on new features, as well as answering questions from readers, some of which are featured in next month's column. For more information about his columns or to ask a question, please click here .
Check out this blog post from VoipReviews.com for more information: http://voipreviews.com/ausdirectory-review-expects-to-grow-23-percenter
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VoipReviews.com helps you find VoIP reviews and directory information for companies like yours, including: Find answers to important questions like: Is the service reliable?
How does customer support compare to other providers?
Is the company's online chat feature available 24/7?
What are the rates and plans that are offered by this company? Should you opt for a higher level of service, or choose a lower level plan instead? It's important to know what kind of service you're getting before you commit to buying it.
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Written by Paul Gonzalez, Senior Commercial Sales Engineer at VoipReviews.com. For more information or to ask a question, please click here .
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The number of businesses using VoIP services is growing rapidly. In fact, this type of telecommunications is expected to grow by 21% over the next 12 months!… With the help of VoIP technology, consumers are being empowered with greater control and choice over their communication channels. VoIP services have also helped speed up the evolution of telephony, making your business more efficient as you cut down unnecessary costs in the long run. With all of these great benefits, it's no wonder that more and more businesses are investing in VoIP technology. To learn how you can benefit from this service, click here to find a VoIP solution that will suit your needs: http://www.voipsecuritystore.
Conclusion
Based on the data that we have gathered so far, it appears that the four most common reasons why people choose to buy VoIP equipment are:
1. They want to move their business over to VoIP technology. 2. They want better control over their phone bills. 3. They want a simpler and less complicated business process, which leads to lower expenses. 4. They're tired of having to make repeated calls every time there is a phone problem at their offices.
With these arguments in mind, there are also several ways you can convince your customers that VoIP services will benefit them in the long run:
1. Tell them how your business's telephony bill would increase without VoIP services available to you. 2.