Call Center Monitoring Software
If you're like many other business owners, you might sometimes feel like there's little more to be done for your customer service. You think the only way to improve your service is to hire extra staff, and pay them more money. But wait! What if there was a better way? What if all that extra time, money and effort meant not just a minor improvement in customer satisfaction - but an entirely new level of experience?
The truth is - companies around the world have been discovering call center monitoring software solutions such as Interactive Intelligence. And they're taking their results to the next level with better customer satisfaction ratings, higher levels of employee engagement and productivity, lower costs of services... and a better overall bottom line.
Call center monitoring software can give you the means to monitor and improve your customer service more accurately, more efficiently and with less effort than ever before. In this article, you'll discover the 6 best ways call center monitoring software can help you take your business to new levels of success.
1) The Right Tools Are Everywhere - And They're Free!
It's a story that millions of people around the world have likely heard at least once before: A family member or friend tells them about how awesome their cell phone is, or how great their computer is - only to find out that there's an app for it somewhere out there on the Web.
Web-based call center monitoring software gives you (the business owner) access to the same kind of "free tools" that everybody else is using. You can monitor employee activity, listen in on customer calls, manage worker productivity and even run your entire call center from a browser window. All this means is faster time-to-value for your call center monitoring software investment - it's a much easier decision for the CIO when you can say you're getting significant value from a web app, rather than an expensive internal software solution.
2) You Just Can't Beat The Price
One of the most compelling reasons to take advantage of call center monitoring software is its low cost. When you're already paying a call center vendor for their services, it's easy to justify a little extra expense if it will help you reach your goals. And with call center monitoring software that costs less than $5/user/month, there's just no reason not to give it a try.
3) You'll Always Know What You're Getting Paid For
There are plenty of other good reasons to take advantage of an affordable call center monitoring software solution - but none is bigger than the fact that you always know exactly what you're getting for your money. With an easy-to-use web interface and transparent pricing models, there are no surprises when it comes to how much your new service will cost.
4) You Can Easily Keep Up With Customer Service Trends And Techniques
Call center monitoring software is customizable, so it's easy enough for you to make key changes in seconds. This means you'll never be without the information you need to make better hiring decisions, improve training practices and even spot new business opportunities. Today's customers demand a higher level of service than ever before - and companies that can keep up will succeed in their industry.
5) Call Center Monitoring Software Can Measure All Your Business' Performance Indicators
It's no secret that it can sometimes be difficult to measure the success of your business. But once you begin to monitor your call center performance, you'll quickly find that it's easy to see how every component of your business is doing - including sales, customer satisfaction, employee engagement and even market share. This way of thinking allows you to make better decisions, ensure accountability and cut through the confusion in order to see what's working.
6) Most Call Center Monitoring Software Options Will Show You How You're Doing
As any business owner knows - the best tool for measuring progress is one that lets you see just how well things are going. But when a web-based solution shows you exactly that by turning your call center into an interactive dashboard, it becomes easier than ever to make the changes needed to improve your business' performance.
Call center monitoring software can help you improve your call center service - and it's easy enough to see in these 6 ways. Get started today by taking advantage of a FREE 30-day trial of Interactive Intelligence's Call Center Monitoring Software.
About Interactive Intelligence:
Interactive Intelligence enables businesses to fully leverage the power of their salesforce with the flexibility and efficiency of web-based applications, enabling them to meet the changing demands of their customers and employees. Call Center Monitoring Software, version 5, is an extension to interactive intelligence®'s call center management system (C2MS). More about Interactive Intelligence here .
About Interactive Intelligence's Call Center Monitoring Software:
Interactive Intelligence's call center solutions are designed to improve the existing capabilities of a customer service organization by increasing employee productivity and customer satisfaction. Interactive Intelligence develops, markets and supports best-of-breed products and services for the call center industry. If you are interested in learning more about C2MS or about interactive intelligence solutions, contact us for a complimentary 30-day trial version of our product. For more information about Interactive Intelligence, visit www.interactiveintelligence.com .
Interactive Intelligence would like to thank Steve Black, who was a big part of the development of interactive intelligence®'s call center software. Steve has developed the technology that is utilized in all seven of the Interactive Intelligence products featured above.
This article was originally published in Call Center Magazine , Issue #42, December 2007 by Wayne Giaimo. Wayne is a Service Management Analyst with Interactive Intelligence, Inc., a leading provider of call center software solutions and services. Visit our website here or write directly to us at P.O. Box 1148, Somerset, NJ 08875-1148 Email: info@interactiveintelligence.com .
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Conclusion:
In conclusion, we can say that call centers are growing day by day. Call centers have also become an important business for the various companies. This increase in business has given rise to a number of jobs available in this sector. The availability of new jobs has made this sector more appealing for the job seekers too. Hence, since it is given that the demand for call center agents is increasing we can safely say that those who are willing to learn about call center management will also enjoy a very bright and promising career in this particular field of business. Hence, we can say that there are lots of opportunities to get jobs as a call manager no matter whether one has any prior experience or not.