Complaint Letters: How to Respond in 7 Simple Steps
Writing a letter of complaint is not easy. It is not as easy as picking up the phone and having someone listen to you vent your feelings. It can be one of the most difficult things you have to do, but it can also make you feel better in an instant, no matter how silly or irrational it sounds. In an effort to help you deal with any complaint letter writing problems, I have prepared a simple guide, to be used as a reference. It will explain the basics of an effective complaint letter.
A complaint letter is not as simple as it sounds. These letters must be written carefully in order to get the attention of the recipient. There are certain rules you need to follow when writing one and following these rules will ensure that your letter will be taken seriously and looked at with respect. Complaint letters are not always written by people who have recieved bad customer service; they can also be written by people who want to make suggestions or complain about something of which they do not approve.
It is not easy to write a complaint letter. Sometimes the stress of the situation and all the emotions that come with it makes it very difficult, and when you don't know what to say or how to word your complaint, it can be even harder.
Writing a complaint letter can be as challenging as writing a professional letter. It has to be written properly because this is an official document which will most likely be investigated by the recipient; so any errors in grammar, spelling etc. could make your claim seem unprofessional and less valid. Complaint letters must also follow certain rules or they just won't work; they won't get the attention they deserve and could easily be ignored or easily dismissed without further investigation.
When writing a complaint letter, it helps to have a plan in mind. It's not the best idea to write the entire thing on the spot; you may feel that you have something very important and urgent to express, but this is rarely the case. Write your notes down before you put pen to paper.