Contact Center Consultants
Contact centers are the backbone of a company's customer service. These organizations collect information from customers and process them in order to meet a company's goals. Contact center solutions are available for small and large businesses alike, making it easy for many companies to expand their customer service reach without needing to invest in new infrastructure or labor
The contact center has become vital for the business world, with quality solutions addressed by both telecommunication providers such as AT&T and Verizon, as well as software vendors such as Vocus. Contact centers help companies maintain large call volumes while still maintaining service quality.
Contact centers have become an integral part of many companies. They process customers' information, handle payments and address numerous other customer-related issues. This sector is seeing rapid growth, as more and more companies are setting up contact centers to handle their day-to-day operations.
According to Statistica, the worldwide market for market for contact center services was over $45 billion in 2012. The market is expected to exceed $52 billion by the end of 2017. Statistica also reported that there are over 5 million people working in contact centers on a global scale. In the US alone approximately 1 million employees work in contact centers, with 7 million employed throughout Europe and Asia Pacific combined.
Distribution of Most Intelligent Businesses by Industry in the US (based on 2014 survey)
...average spend on contact center solutions and services is projected to reach $7.8 billion USD by 2018 ... 2 out of 5 U.S. business owners polled said they will increase their spend on contact center solutions and services in the next few years ...81% of businesses surveyed expect to be satisfied with their current contact center solution or service in the next 12 months ...an estimated $1.6 billion is spent on contact center solutions and services within the U.S. every year ...contact center providers are closely monitored by their customers and are therefore presented with an opportunity to differentiate themselves from their competitors Contact Center Analysis, Market Research Report, Contact Center Analysis
Contact centers provide companies with a highly effective way to answer customer service queries, improve the customer experience and process payments. This system can be deployed at any scale in order to meet a variety of business objectives. The key to success rests in how well the contact center solution is designed and implemented by the users.
Contact centers provide a number of vital functions for companies.