Time Management in Customer Service: Enhancing Responsiveness and Satisfaction
It's a commonly held belief that customer service is the most difficult job in any industry and that it takes up the heaviest percentage of employees' workloads. While these statistics are out there, they are misleading. As a matter of fact, an article from Whitepaper for Beginners explains how organizations are going through great lengths to improve their customer service practices and time management without having to rely on more staff. This article will address how to manage your time better to improve the quality of service.
There are so many different ways to improve customer service and these can be achieved by pinpointing the problems with existing systems, people or processes. However, one way that has proven successful in improving customer service is by reducing stress for employees and helping them manage their work more efficiently. People tend to become stressed when they have too much work on their plates and they cannot meet all of the demands that come across their desk. This fact can be used as an opportunity by managers and leaders to help others in the company take on certain workloads or share workload with other employees. If employees have a project that is more than they can handle in a certain amount of time, it becomes beneficial to them in the long run to be able to delegate some of their workload to someone else who can help them finish on time. Another way that leaders and managers can help their employees manage time better is by being organized. When companies have strong and organized leadership, which are set with their priorities straight, it makes it much easier for employees and customers to understand what they need from the business or organization. It has been proven that when you are well organized, you're far more likely to meet deadlines without feeling like it's a struggle or a burden.
Employees are not the only ones who can benefit from organized leadership. In fact, any business should benefit from a well organized leadership team that is able to set clear standards and expectations on how they want their employees to perform. Employees who are given time management tools and are taught time management skills will be able to use these tools to help them in making better decisions as well as in improving the quality of work that they put out into the world. These tools should be provided by their superiors and managers in order for them to become well-rounded individuals who can handle even the most challenging aspects of life.
Just about everyone in modern day society is faced with the challenge of managing time. Many people struggle to get everything done on time each day, but when it comes to customer service, this becomes even more important and much more crucial. By implementing some of these proven tips, you'll have a head start in improving your customer service skills. http://www.customerthink.com/time-management-in-customer-service/
Researchers from Georgetown University have developed a model to help students manage their time better. The model takes the student through three stages including setting goals, planning tasks and creating an action plan, and finally checking the results while adjusting for improvements or corrections.